In the digital age, networked many-to-many user interaction has replaced linear one-to-one user interaction. Operating user communities through content and model innovation through the introduction of stakeholders and social resources Fax List is an irreversible major trend. It was introduced in the "Community and Ecological Operation Innovation" in the previous article "Six Types of Innovations Supporting the Digital Transformation of Services". 2. Service innovation Service is not only the continuation of sales, but the beginning of sales, so another important purpose of service is to create entry, form viscosity and generate trust. Introduced in the previous article "Six Types of Innovations Supporting Digital Transformation of Services" in "Innovation of Service Modes".
The whole process of service is visible Only when the whole process of service is visible to users, can users understand and feel at ease, and reduce complaints; only when the whole process of service is visible to service managers, can they Fax List correct deviations and allocate resources in the process and improve service satisfaction. The whole service process can be decomposed into many key points of information. Different industries have their own unique needs, such as dispatch information, appointment information, service engineer location information, estimated arrival time, reassignment information, etc.
Service product innovation It is difficult to greatly increase user stickiness only by basic services such as installation and maintenance. We also need more service product innovations such as value-added services, ecological services, knowledge and platform services. In the previous article "Six Types of Innovations Supporting the Digital Fax List Transformation of Services", "Innovation of Profit Models" has a related introduction. 5. Word of mouth operation It is necessary to complete the transition from reducing user complaint rate to operating user word of mouth. The main difference is that reducing the user complaint rate is passive, focusing on compliance, just to meet the minimum demands of users; user word-of-mouth operation is active, doing its best to impress users and let users take the initiative to praise our products and services.